Support

We're here to help. If you have questions, issues, or feedback about Emes-K, reach out using any of the options below.

Contact Us

We typically respond within 24 hours during business days.

Common Questions

How do I scan a product?

Tap the Scan button on the home screen. First, scan the product barcode, then photograph the ingredient list. Emes-K will analyze each ingredient and give you a clear kosher status.

How accurate is the analysis?

Emes-K uses AI to analyze ingredient lists and cross-references multiple kosher databases. While it's designed to be helpful and informative, it is not a rabbinical certification. Always consult your rabbi for definitive rulings.

How do I manage my subscription?

Subscriptions are managed through Apple. To cancel or change your plan: Settings → [Your Name] → Subscriptions → Emes-K on your iOS device.

How do I restore my purchase on a new device?

Go to Settings → Restore Purchases in the app. Make sure you're signed into the same Apple ID used for the original purchase.

I have a promo or offer code

Go to Settings → Redeem Promo Code in the app, or tap "Have a promo code?" on the upgrade screen.

What does my Device ID mean?

Your Device ID (found in Settings → Device ID) is a unique identifier for your device. If you contact support about account or subscription issues, we may ask you to share it. Tap it to copy.

I need higher scan limits

Personal plans include generous fair use limits. If you need higher limits for business or organizational use, contact us at enterprise@emes-k.com.

How do I request a refund?

Since subscriptions are managed by Apple, refund requests must go through Apple directly. Visit reportaproblem.apple.com.

Bug Reports & Feedback

Found a bug or have a feature request? Email us at support@emes-k.com with:

A description of the issue or suggestion
Your Device ID (from Settings)
The product you were scanning (if relevant)
A screenshot if possible

Developer

Emes-K is developed by AI Visionary Group.